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Event Agenda
AK
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Day 1 - ( Thursday, Apr 05, 2018 )
Day :
1
Time
Topic
08:00 AM
Registration, Coffee and Networking
09:00 AM
Keynote: Competitiveness in Customer Care Excellence and Quality Management
Changing customer behavior and needs
Innovative strategies
Sustainability and future challenges
Transforming the Government and Business Services to Smart Services
Corporates' and organizations' transformational service framework
Implementing appropriate processes and strategies to manage the changes in consumer behavior
2020 Smart Government Customer Services Strategies
The strategies for exceptional customer experience
Customer Care Excellence Framework For Smart City and Smart Government
Market segmentation to build customer profiles and deliver a differentiated customer experience
New innovative strategies for the next generation of smart customer services
Product and Service Analysis
Building profitability and customer retention through product and service analysis
Ensuring sustainable improvement in customer experience and shifting customer expectations
Optimizing customer life cycle management
Global Customer Care Excellence, Quality Management and Competitiveness
Quality, strategies, methodologies and techniques for Smart Analytics
Customer care excellence, quality management and global competitiveness
Customer Care Excellence, Quality Management and Global Competitiveness
Marketing and modern communication and branding
Customer care excellence simplification strategies and frame work
Smart shared services in the era of Smart City
Suggested smart devices for providing smart services
Total people involvement – mapping citizens’ needs for the government smart services
Total people involvement - role of the government in developing eCitizens and eCommunities
Total people involvement - developing a marketing strategy framework for government eServices
Total people Involvement - investing in the future
Measurement criteria and benchmarks for the success and failure of using eServices
10:30 AM
Customer Care Employees’ Empowerment and Engagement
Framework and implementations procedures Innovation in Customer Excellence Services
New innovative strategies for the next generation of smart customer service
New customer care products, services and developmental strategies
Innovative cities and customer care excellence
Meeting customer care excellence through innovation
Customer care excellence governance
Innovations through knowledge management strategies
Smart customer care through corporate knowledge management strategies
11:00 AM
Coffee Break & Networking
11:30 AM
Panel Discussion: Government, Business and PR , Advertising Agencies, and Media Partnership
Why most government, media and corporate communications advertising and campaigns fail
Should a ‘New Business Model’ be the next direction of PR and advertising agencies
New Innovations to restore consumer confidence
The threat of internet on GCC media revenue generation
12:15 PM
Transformation From Conventional to Smart Corporate Communication and Media Department
Developing an Smart Corporate Communication and Media Department Strategies
Building tomorrow's organizations media and communications technological needs
Integrated Corporate Communication Solutions: Staying on the Front End of Rapidly Changing Trends
Smart department Automation and Upgrading Strategy
Technological innovation and new media
Internet and electronic communication
Next generation citizens message delivery tools and technology
Online social media impact on government and corporate communications success
Strategic Communications: How to cut cost via Effective Communication
01:00 PM
Best Practices: GovMediasoft - Smart Corporate Communication and Media Department Software
01:30 PM
Announcing the Winners of the 10th Middle East Smart Government and City Customer Care Excellence Awards
01:45 PM
Group Photo Sessions and Media Interviews
02:00 PM
End of the Awards Ceremony and the Conference
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