Event Agenda

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Day 1 - ( Wednesday, Apr 05, 2017 ) Day : 1
Time Topic
08:00 AM Registration, Breakfast and Leaders Networking
09:00 AM
What are the Differences between the Two Concepts : 

  • Customer Care Excellence Services vs. Customer Happiness and Positivity
  • Changing customer behavior from Customer Care Excellence to Customer Happiness and Positivity
 
Transforming from Current Customer Care Excellence Services to Customer Happiness and Positivity  
 
  • Transforming the Organization’s Strategies to Customer Happiness and Positivity  
  • Organization’s Framework and Methodologies  & Strategies for Customer Happiness and Positivity     
  • Customer Happiness and Positivity Strategies Implementation Process   
  • Organization’s Change Management and Quality Management Strategies 
  • Customer Happiness and Positivity Excellence Competitiveness Management

Customer Happiness and Positivity Governance and Standards

  • Sustainability and Challenges
  • Market Segmentation  
  • Strategies, Methodologies and Techniques  
  • Measurement criteria and Benchmarking   
  • Marketing Strategy Framework and Mapping the Needs for Services  
  • Employees’ Empowerment and Engagement in Providing Customer Happiness and Positivity Services

10:00 AM
Innovative Cities - Innovations Strategies for New Product and Service for Customer Happiness and Positivity
 
  • Innovative Strategies and Frame Work for New Product and Services
  • New Innovative Strategies for The Next Generation of Customer Happiness and Positivity 
  • Framework and Innovation Process Implementations in Customer Happiness and Positivity
  • Building Profitability and Customer Retention Through Product and Service  
  • Optimizing Customer Life Cycle Management
  • Innovative Cities and Customer Happiness and Positivity  
  • Innovations Through Knowledge Management Strategies
11:00 AM Coffee Break and Networking
11:30 AM
Corporate Communication and Media Department Customer Happiness and Positivity Strategies
 
  • Building tomorrow's organizations media and communications technological needs
  • Integrated Corporate Communication Solutions: Staying on the Front End of Rapidly Changing Trends
  • Automation and Upgrading Strategy
  • Technological innovation and new media
  • Internet and electronic communication
  • Next generation citizens message delivery tools and technology
  • Online social media impact on government and corporate communications success
12:15 PM Customer Happiness and Positivity Excellence By Industry
01:30 PM Announcing the Winners of the: 11th Middle East Customer Happiness and Positivity Excellence Award
01:45 PM Photography and Media Meeting
02:00 PM Lunch, End of Awards Ceremony and the Conference
 
 
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