Event Agenda

Email Agenda Guidance

Wednesday, Nov 13, 2019 -

08:00 AM
Registration, Breakfast and Networking
09:00 AM
The Future is Already Envisioned - The 5th Generations of Smart Services
  • Smart Integrated Government Services and A Seamless Customer Experience
  • Smart Government and Smart Cities Digital Self Services
09:15 AM
How would customer care driven marketing look like
10:00 AM
5th Generations of Telecom -a Data Driven Future Intelligent Connectivity 
  • How the Combination of 5G. Big Data and IoT. is Set to Change Everything  
  • Big Data Management vs. Smart Data
  • Data Rich, But Results Poor - Turning knowledge into Cash – How
  • Data Governance and Data Stewardship to Empower a Smart City 
  • Security, Governance, Risk and Compliance (GRC) Strategies
10:30 AM
How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"
  • Corporate Communication and Digital Media Towards 5G Technology 
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
The Smart Dubai2021 Strategy
12:30 PM
Best Practices
01:40 PM
Lunch, End of Day 1

Thursday, Nov 14, 2019 -

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain 
  • Customer Happiness Strategies in the Era of Artificial Intelligence, IoT and Blockchain
  • Re-Engineering the Customer Happiness Strategies    
  • Raising the Organizational Digital Capabilities to Pursue Innovation
  • Raising the Nations Digital Capabilities to Pursue Innovation
  • Next Generation of Customer Happiness 
  • How to Measure Effectiveness of Customer Happiness 
  • Smart Services Innovation, Quality, Standards
  • Customer Happiness Data and Analytics 
10:00 AM
5th Generation of Smart Government and Smart Cities Digital Self Services Citizen Approach:
  • The Role of the Authorities in Developing the eCitizens 
  • Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy   
  • Services Mobility, Seamless and Easy to use    
  • Integrating Governments Services Around Citizen  
  • Innovation and Creativity 
  • Customer Happiness Data and Analytics 
Business Approach: 
  • Integrating Government Services Around Business Needs 
  • Services Management Governance and Competitiveness  
  • Secure, Reliable and Relevant 
  • Data and Analytics
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
Customer Care Services Transformation Debate: Human Resources vs. Artificial Intelligence  
  • Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
  • GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology 
  • GCC Human Resources in the Era of 5G Technology 
  • Strategy and Governance, Preparing for Jobs that Don't Yet Exist
  • Required Knowledge For the Next Generation
12:30 PM
Best Practices
01:00 PM
Announcing the Winners of the 13th Cities and Organizations Customer Care and Happiness Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference

Wednesday, Nov 13, 2019 -

08:00 AM
Registration, Breakfast and Networking
09:00 AM
The Future is Already Envisioned - The 5th Generations of Smart Services
  • Smart Integrated Government Services and A Seamless Customer Experience
  • Smart Government and Smart Cities Digital Self Services
09:15 AM
How would customer care driven marketing look like
10:00 AM
5th Generations of Telecom -a Data Driven Future Intelligent Connectivity 
  • How the Combination of 5G. Big Data and IoT. is Set to Change Everything  
  • Big Data Management vs. Smart Data
  • Data Rich, But Results Poor - Turning knowledge into Cash – How
  • Data Governance and Data Stewardship to Empower a Smart City 
  • Security, Governance, Risk and Compliance (GRC) Strategies
10:30 AM
How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"
  • Corporate Communication and Digital Media Towards 5G Technology 
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
The Smart Dubai2021 Strategy
12:30 PM
Best Practices
01:40 PM
Lunch, End of Day 1

Thursday, Nov 14, 2019 -

08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain 
  • Customer Happiness Strategies in the Era of Artificial Intelligence, IoT and Blockchain
  • Re-Engineering the Customer Happiness Strategies    
  • Raising the Organizational Digital Capabilities to Pursue Innovation
  • Raising the Nations Digital Capabilities to Pursue Innovation
  • Next Generation of Customer Happiness 
  • How to Measure Effectiveness of Customer Happiness 
  • Smart Services Innovation, Quality, Standards
  • Customer Happiness Data and Analytics 
10:00 AM
5th Generation of Smart Government and Smart Cities Digital Self Services Citizen Approach:
  • The Role of the Authorities in Developing the eCitizens 
  • Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy   
  • Services Mobility, Seamless and Easy to use    
  • Integrating Governments Services Around Citizen  
  • Innovation and Creativity 
  • Customer Happiness Data and Analytics 
Business Approach: 
  • Integrating Government Services Around Business Needs 
  • Services Management Governance and Competitiveness  
  • Secure, Reliable and Relevant 
  • Data and Analytics
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
Customer Care Services Transformation Debate: Human Resources vs. Artificial Intelligence  
  • Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
  • GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology 
  • GCC Human Resources in the Era of 5G Technology 
  • Strategy and Governance, Preparing for Jobs that Don't Yet Exist
  • Required Knowledge For the Next Generation
12:30 PM
Best Practices
01:00 PM
Announcing the Winners of the 13th Cities and Organizations Customer Care and Happiness Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference

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