19th Cities and Organizations Customer Care and Happiness Conference

Event Agenda

Email Agenda Guidance

Day 1
Day 2
All

Wednesday, Nov 13, 2019 -

08:00 AM

Registration, Breakfast and Networking

09:00 AM

The Future is Already Envisioned - The 5th Generations of Smart Services

Smart Integrated Government Services and A Seamless Customer Experience
Smart Government and Smart Cities Digital Self Services

09:45 AM

5th Generations of Telecom -a Data Driven Future Intelligent Connectivity

How the Combination of 5G. Big Data and IoT. is Set to Change Everything
Big Data Management vs. Smart Data
Data Rich, But Results Poor - Turning knowledge into Cash – How
Data Governance and Data Stewardship to Empower a Smart City
Security, Governance, Risk and Compliance (GRC) Strategies

10:30 AM

How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"

Corporate Communication and Digital Media Towards 5G Technology

11:00 AM

Coffee Break and Networking

11:30 AM

Best Practices

12:00 PM

Best Practices

12:30 PM

Best Practices

01:40 PM

Lunch, End of Day 1

Thursday, Nov 14, 2019 -

08:00 AM

Registration, Breakfast and Leaders Networking

09:00 AM

Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain

Customer Happiness Strategies in the Era of Artificial Intelligence, IoT and Blockchain
Re-Engineering the Customer Happiness Strategies
Raising the Organizational Digital Capabilities to Pursue Innovation
Raising the Nations Digital Capabilities to Pursue Innovation
Next Generation of Customer Happiness
How to Measure Effectiveness of Customer Happiness
Smart Services Innovation, Quality, Standards
Customer Happiness Data and Analytics

10:00 AM

5th Generation of Smart Government and Smart Cities Digital Self Services Citizen Approach:

The Role of the Authorities in Developing the eCitizens
Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy
Services Mobility, Seamless and Easy to use
Integrating Governments Services Around Citizen
Innovation and Creativity
Customer Happiness Data and Analytics

Business Approach:

Integrating Government Services Around Business Needs
Services Management Governance and Competitiveness
Secure, Reliable and Relevant
Data and Analytics

11:00 AM

Coffee Break and Networking

11:30 AM

Best Practices

12:00 PM

Customer Care Services Transformation Debate: Human Resources vs. Artificial Intelligence

Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology
GCC Human Resources in the Era of 5G Technology
Strategy and Governance, Preparing for Jobs that Don't Yet Exist
Required Knowledge For the Next Generation

12:30 PM

Best Practices

01:00 PM

Announcing the Winners of the 13th Cities and Organizations Customer Care and Happiness Excellence Awards

01:45 PM

Photography and Media Meeting

02:00 PM

Lunch, End of Awards Ceremony and the Conference

Wednesday, Nov 13, 2019 -

08:00 AM

Registration, Breakfast and Networking

09:00 AM

The Future is Already Envisioned - The 5th Generations of Smart Services

Smart Integrated Government Services and A Seamless Customer Experience
Smart Government and Smart Cities Digital Self Services

09:45 AM

5th Generations of Telecom -a Data Driven Future Intelligent Connectivity

How the Combination of 5G. Big Data and IoT. is Set to Change Everything
Big Data Management vs. Smart Data
Data Rich, But Results Poor - Turning knowledge into Cash – How
Data Governance and Data Stewardship to Empower a Smart City
Security, Governance, Risk and Compliance (GRC) Strategies

10:30 AM

How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"

Corporate Communication and Digital Media Towards 5G Technology

11:00 AM

Coffee Break and Networking

11:30 AM

Best Practices

12:00 PM

Best Practices

12:30 PM

Best Practices

01:40 PM

Lunch, End of Day 1

Thursday, Nov 14, 2019 -

08:00 AM

Registration, Breakfast and Leaders Networking

09:00 AM

Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain

Customer Happiness Strategies in the Era of Artificial Intelligence, IoT and Blockchain
Re-Engineering the Customer Happiness Strategies
Raising the Organizational Digital Capabilities to Pursue Innovation
Raising the Nations Digital Capabilities to Pursue Innovation
Next Generation of Customer Happiness
How to Measure Effectiveness of Customer Happiness
Smart Services Innovation, Quality, Standards
Customer Happiness Data and Analytics

10:00 AM

5th Generation of Smart Government and Smart Cities Digital Self Services Citizen Approach:

The Role of the Authorities in Developing the eCitizens
Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy
Services Mobility, Seamless and Easy to use
Integrating Governments Services Around Citizen
Innovation and Creativity
Customer Happiness Data and Analytics

Business Approach:

Integrating Government Services Around Business Needs
Services Management Governance and Competitiveness
Secure, Reliable and Relevant
Data and Analytics

11:00 AM

Coffee Break and Networking

11:30 AM

Best Practices

12:00 PM

Customer Care Services Transformation Debate: Human Resources vs. Artificial Intelligence

Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology
GCC Human Resources in the Era of 5G Technology
Strategy and Governance, Preparing for Jobs that Don't Yet Exist
Required Knowledge For the Next Generation

12:30 PM

Best Practices

01:00 PM

Announcing the Winners of the 13th Cities and Organizations Customer Care and Happiness Excellence Awards

01:45 PM

Photography and Media Meeting

02:00 PM

Lunch, End of Awards Ceremony and the Conference

Event Agenda

Wednesday, Nov 13, 2019 -

Thursday, Nov 14, 2019 -

Wednesday, Nov 13, 2019 -

Thursday, Nov 14, 2019 -

Event Sponsors