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Day 1
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Wednesday, Nov 13, 2019
-
08:00 AM
Registration, Breakfast and Networking
09:00 AM
The Future is Already Envisioned - The 5th Generations of Smart Services
Smart Integrated Government Services and A Seamless Customer Experience
Smart Government and Smart Cities Digital Self Services
09:15 AM
How would customer care driven marketing look like
10:00 AM
5th Generations of Telecom -a Data Driven Future Intelligent Connectivity
How the Combination of 5G. Big Data and IoT. is Set to Change Everything
Big Data Management vs. Smart Data
Data Rich, But Results Poor - Turning knowledge into Cash – How
Data Governance and Data Stewardship to Empower a Smart City
Security, Governance, Risk and Compliance (GRC) Strategies
10:30 AM
How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"
Corporate Communication and Digital Media Towards 5G Technology
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
The Smart Dubai2021 Strategy
12:30 PM
Best Practices
01:40 PM
Lunch, End of Day 1
Thursday, Nov 14, 2019
-
08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT and Blockchain
Re-Engineering the Customer Happiness Strategies
Raising the Organizational Digital Capabilities to Pursue Innovation
Raising the Nations Digital Capabilities to Pursue Innovation
Next Generation of Customer Happiness
How to Measure Effectiveness of Customer Happiness
Smart Services Innovation, Quality, Standards
Customer Happiness Data and Analytics
10:00 AM
5th Generation of Smart Government and Smart Cities Digital Self Services Citizen Approach:
The Role of the Authorities in Developing the eCitizens
Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy
Services Mobility, Seamless and Easy to use
Integrating Governments Services Around Citizen
Innovation and Creativity
Customer Happiness Data and Analytics
Business Approach:
Integrating Government Services Around Business Needs
Services Management Governance and Competitiveness
Secure, Reliable and Relevant
Data and Analytics
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
Customer Care Services Transformation Debate: Human Resources vs. Artificial Intelligence
Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology
GCC Human Resources in the Era of 5G Technology
Strategy and Governance, Preparing for Jobs that Don't Yet Exist
Required Knowledge For the Next Generation
12:30 PM
Best Practices
01:00 PM
Announcing the Winners of the 13th Cities and Organizations Customer Care and Happiness Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference
Wednesday, Nov 13, 2019
-
08:00 AM
Registration, Breakfast and Networking
09:00 AM
The Future is Already Envisioned - The 5th Generations of Smart Services
Smart Integrated Government Services and A Seamless Customer Experience
Smart Government and Smart Cities Digital Self Services
09:15 AM
How would customer care driven marketing look like
10:00 AM
5th Generations of Telecom -a Data Driven Future Intelligent Connectivity
How the Combination of 5G. Big Data and IoT. is Set to Change Everything
Big Data Management vs. Smart Data
Data Rich, But Results Poor - Turning knowledge into Cash – How
Data Governance and Data Stewardship to Empower a Smart City
Security, Governance, Risk and Compliance (GRC) Strategies
10:30 AM
How to Best Leverage Social Media in Government’s Organizations Beyond "Corporate Communications"
Corporate Communication and Digital Media Towards 5G Technology
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
The Smart Dubai2021 Strategy
12:30 PM
Best Practices
01:40 PM
Lunch, End of Day 1
Thursday, Nov 14, 2019
-
08:00 AM
Registration, Breakfast and Leaders Networking
09:00 AM
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT-Internet of Things and Blockchain
Customer Happiness Strategies in the Era of Artificial Intelligence, IoT and Blockchain
Re-Engineering the Customer Happiness Strategies
Raising the Organizational Digital Capabilities to Pursue Innovation
Raising the Nations Digital Capabilities to Pursue Innovation
Next Generation of Customer Happiness
How to Measure Effectiveness of Customer Happiness
Smart Services Innovation, Quality, Standards
Customer Happiness Data and Analytics
10:00 AM
5th Generation of Smart Government and Smart Cities Digital Self Services Citizen Approach:
The Role of the Authorities in Developing the eCitizens
Total People Involvement (TPI) to Create a Knowledge Based Nation and Economy
Services Mobility, Seamless and Easy to use
Integrating Governments Services Around Citizen
Innovation and Creativity
Customer Happiness Data and Analytics
Business Approach:
Integrating Government Services Around Business Needs
Services Management Governance and Competitiveness
Secure, Reliable and Relevant
Data and Analytics
11:00 AM
Coffee Break and Networking
11:30 AM
Best Practices
12:00 PM
Customer Care Services Transformation Debate: Human Resources vs. Artificial Intelligence
Future of the Robotics : How Will Service and Humanoid Robots Shape our Lives?
GCC Human Resources in the Era of 4th Industrial Revolution and 5G Technology
GCC Human Resources in the Era of 5G Technology
Strategy and Governance, Preparing for Jobs that Don't Yet Exist
Required Knowledge For the Next Generation
12:30 PM
Best Practices
01:00 PM
Announcing the Winners of the 13th Cities and Organizations Customer Care and Happiness Excellence Awards
01:45 PM
Photography and Media Meeting
02:00 PM
Lunch, End of Awards Ceremony and the Conference
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