09:00 AM
What are the Differences between the Two Concepts :
Transforming from Current Customer Care Excellence Services to Customer Happiness and Positivity
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Transforming the Organization’s Strategies to Customer Happiness and Positivity
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Organization’s Framework and Methodologies & Strategies for Customer Happiness and Positivity
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Customer Happiness and Positivity Strategies Implementation Process
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Organization’s Change Management and Quality Management Strategies
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Customer Happiness and Positivity Excellence Competitiveness Management
Customer Happiness and Positivity Governance and Standards
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Sustainability and Challenges
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Market Segmentation
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Strategies, Methodologies and Techniques
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Measurement criteria and Benchmarking
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Marketing Strategy Framework and Mapping the Needs for Services
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Employees’ Empowerment and Engagement in Providing Customer Happiness and Positivity Services
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