The role of modern technology is increasing day by day. The world of customer experience is changing! Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring the Customer Care Strategy is as powerful as possible in a competitive and digital landscape. The GCC region is moving away from traditional customer service towards a landscape of digital communication, self-service and artificial intelligence. Based on the vision of developing the competitive services of call centres in the GCC countries and within the framework of supporting the pillars of customer care excellence and raise customer service standards to ensure high turnout rates, which reflects positively on the level of customer satisfaction. Based on the vision of developing the competitive services of call centres in the GCC countries and within the framework of supporting the pillars of customer care excellence and raise customer service standards to ensure high turnout rates, which reflects positively on the level of customer satisfaction.
The role of modern technology is increasing day by day. The world of customer experience is changing! Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring the Customer Care Strategy is as powerful as possible in a competitive and digital landscape. The GCC region is moving away from traditional customer service towards a landscape of digital communication, self-service and artificial intelligence.