• Hon. Dominique de Villepin, Former Prime Minister of France and Ali Al Kamali, Managing Director, Datamatix .
    Dato Seri Anwar Ibrahim , Former Deputy Prime Minister of Malaysia and Ali Al Kamali, Managing Director, Datamatix.
  • Al Gore, Former U.S. Vice President and Nobel Laureate (2007) and Ali Al Kamali, Managing Director, Datamatix.
    Joschka Fischer, Former Deputy Chancellor and Foreign Minister of Germany and Ali Al Kamali, Managing Director, Datamatix.
  • Igor Ivanov, Former Foreign Minister of Russia and Ali Al Kamali, Managing Director, Datamatix
    Jose Maria Aznar Lopez, Former Prime Minister of Spain and Ali Al Kamali, Managing Director, Datamatix.
  • Hon. Mary Robinson, Former President, Republic of Ireland with Mr. Ali Al Kamali, Managing Director Datamatix
    Winston Churchill III, British Author, Journalist and Parliamentarian and Ali Al Kamali, Managing Director, Datamatix
  • Sheikh Khaled Bin Zayed Bin Saqr Al Nahyan, Chairman, Bin Zayed Group and Ali Al Kamali, Managing Director, Datamatix
    Sheikh Maktoum Bin Hasher Al Maktoum, CEO AL Fajer Group and Ali Al Kamali, Managing Director, Datamatix
  • Sandy Berger (right), Former National Security Advisor to President Bill Clinton and Ali Al Kamali, Managing Director, Datamatix.
    Prince Dr. Abdul-Aziz Bin Mohammed Bin Ayaf Al Miqren, Mayor of Riyadh City, Saudi Arabia and Ali Al Kamali, Managing Director, Datamatix .
  • Kim Phuc, UN Goodwill Ambassador and Ali Al Kamali, Managing Director, Datamatix
    Tipper Gore, Public advocate, key advisor to former US President Bill Clinton and wife of former US Vice-President Al Gore and Ali Al Kamali, Managing Director, Datamatix
  • Ms.Safa Abdurrahman Al Hashem,Chairman & Managing Director, Consulting Advantage, Kuwait and Ali Al Kamali, Managing Director, Datamatix
    Governor John H. Sununu, White House Chief of Staff, Former Governor of New Hampshire (Left), Governor Howard Dean, 2004 Democratic Presidential Nominee, Former Governor of Vermont (Right) with Mr. Ali Al Kamali, Managing Director Datamatix (Center)
  • H.H Princess Ameerah Al Taweel and Ali Al Kamali, Managing Director, Datamatix
    H.H Princess Ameerah Al Taweel and Ali Al Kamali, Managing Director, Datamatix
  • H.E Eng. Sultan Bin Saeed Al Mansouri, UAE Minister of Economy and Ali Al Kamali, Managing Director, Datamatix.
    Gerhard Schroeder, Former Chancellor of Germany and Ali Al Kamali, Managing Director, Datamatix
  • H.H. Sheikh Humaid Bin Rashid Al Nuaimi Member of Supreme Council, Ruler of Ajman and Ali Al Kamali, Managing Director, Datamatix
    Ammar Bin Humaid Bin Rashid Al Nuaimi, Crown Prince of Ajman, Hon. Dominique de Villepin, Former Prime Minister of France and Dato Seri Anwar Ibrahim, Former Deputy Prime Minister of Malaysia
  • Sheikh Abdulaziz Bin Humaid Al Nuaimi, Chairman of the Department of Culture and Information, Ajman and Ali Al Kamali, Managing Director, Datamatix
    Ina Gudele, Minister of Special Assignment for eGovernment Affairs, Republic of Latvia with Ali Al Kamali, Managing Director, Datamatix
  • Sheikha Hanadi Nasser Bin Khaled Al Thani, Vice Chairperson and Managing Director of Amwal, Qatar (Center) with oschka Fischer, Former Deputy Chancellor and Foreign Minister of Germany (Left) and Dato Seri Anwar Ibrahim, Former Deputy Prime Minister of Malaysia (Right)
    H.H Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, Deputy Ruler of Dubai, with Dr. Oscar Arias Sanchez, Former President of Costa Rica
  • Dr. Masouma Al Mubarak, Former Minister of Health, Kuwait and Ali Al Kamali, Managing Director, Datamatix
    Dr. Howard Dean, Chairman of US Democratic Committee and Ali Al Kamali, Managing Director, Datamatix

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GCC Customer Care Excellence Centers for Increased Productivity and Improved Performance: Dubai to Host the 15thGCC Smart Government and City Customer Care Excellence Conference

Datamatix announces the start of preparations forGCC’s most awaited 15thGCC Smart Government and City Customer Care Excellence Conferenceto be held at the Burj Al Arab Hotel in Dubai, from February 2 to 3, 2016. The Conference is an annually much acclaimed, result oriented, practical platform for discussions and best practices presentations centering  the latest strategies in customer care excellence, and ways to improve the system of institutional performance, and customer relations management, for bringing in competitive and economic advantage to the region.

The event expects, as with its previous years, a regional and international participation of customer services decisionmakers, leaders, and senior executives, with the focus firmly placed on the strategic role of various governmental bodies and private authorities in the development of a smart society, achievement of community participation, creation of effective mechanisms in increasingpublic sector competitiveness,  and restructuring of customer service systems  infused with a strategic vision for the implementation of corporate objectives in tune with the requirements of the IT revolution.

Mr. Ali Al Kamali, the Managing Director of Datamatix Consulting pointed out that the Event would stage a one of its kind global best practices sharing session from Asia and the European Union, centering customer care excellence simplification strategies and framework, smart shared services, total people involvement, strategic framework for developing the eCitizen, developing a marketing strategy for Government eServices and setting the measurement criteria and benchmarking for evaluating eServices.

Mr. Kamali also explained how organizations worldwide, to emerge successful and stay competitive in a global economy, are depending more and more on customer care excellence service centers, strategically created and maintained to catalyze an increased productivity and improved performance, along with identifying proven initiatives to lower costs and developing innovative avenues for value addition. This accelerated focus on Customer Service Centers thus brings them under constant and exacting pressure, to cater to the increasing demands of delivering services meeting the required quality standards, simultaneously with inducing a value addition much beyond cost reduction. To effectively uncover additional value building opportunities, there is an incessant need to make Shared Services Centers more relevant to the business and resolutely bound to the corporate goals, whereby it consciously distances itself from mere transaction processing, and moves on to play an integral role in hastening and enabling business growth.

Recognizing and honoring notable achievements in the arena of customer care excellence, the 10th Middle East Government and City Customer Care Excellence Awards ceremony, conducted by the Middle East Excellence Awards Institute, would also be held in conjunction with this Conference.

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