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Day 1 - ( Wednesday, Apr 05, 2017 )
Day :
1
Time
Topic
08:00 AM
Registration, Breakfast and Leaders Networking
39
09:00 AM
What are the Differences between the Two Concepts :
Customer Care Excellence Services
vs
. Customer Happiness and Positivity
Changing customer behavior from Customer Care Excellence to Customer Happiness and Positivity
Transforming from Current Customer Care Excellence Services to Customer Happiness and Positivity
Transforming the Organization’s Strategies to Customer Happiness and Positivity
Organization’s Framework and Methodologies & Strategies for Customer Happiness and Positivity
Customer Happiness and Positivity Strategies Implementation Process
Organization’s Change Management and Quality Management Strategies
Customer Happiness and Positivity Excellence Competitiveness Management
Customer Happiness and Positivity Governance and Standards
Sustainability and Challenges
Market Segmentation
Strategies, Methodologies and Techniques
Measurement criteria and Benchmarking
Marketing Strategy Framework and Mapping the Needs for Services
Employees’ Empowerment and Engagement in Providing Customer Happiness and Positivity Services
40
Dr. Ahmad Tahlak
Chairman
LEVENBERT
10:00 AM
Innovative Cities - Innovations Strategies for New Product and Service for Customer Happiness and Positivity
Innovative Strategies and Frame Work for New Product and Services
New Innovative Strategies for The Next Generation of Customer Happiness and Positivity
Framework and Innovation Process Implementations in Customer Happiness and Positivity
Building Profitability and Customer Retention Through Product and Service
Optimizing Customer Life Cycle Management
Innovative Cities and Customer Happiness and Positivity
Innovations Through Knowledge Management Strategies
41
Dr. Usman Zafar
International Board Advisor | Public Speaker
11:00 AM
Coffee Break and Networking
42
11:30 AM
Smart Diplomacy for innovative cities
39
Dr. Seppe Verheyen
Research Fellow
the Emirates Diplomatic Academy
12:15 PM
Corporate Communication and Media Department Customer Happiness and Positivity Strategies ( Panel discussion )
Building tomorrow's organizations media and communications technological needs
Integrated Corporate Communication Solutions: Staying on the Front End of Rapidly Changing Trends
Automation and Upgrading Strategy
Technological innovation and new media
Internet and electronic communication
Next generation citizens message delivery tools and technology
Online social media impact on government and corporate communications success
43
Dr. Ahmad Tahlak
Chairman
LEVENBERT
Ali Al Kamali
Managing Director
Datamatixgroup
01:00 PM
Customer Happiness and Positivity Excellence By Industry
44
01:30 PM
Announcing the Winners of the: 11th Middle East Customer Happiness and Positivity Excellence Award
45
Dr. Ahmad Bin Hezeem Al Suwaidi
Senior Partner
BSA Ahmad Bin Hezeem Advocates & Legal Consultants
01:45 PM
Photography and Media Meeting
46
02:00 PM
Lunch, End of Awards Ceremony and the Conference
47
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