13th Middle East Customer Excellence Awards

The Middle East Customer Excellence Award recognizes and honors those government and business organizations that have displayed and extended efficient performance in various sectors in creating a favorable climate for comprehensive services and projects that meet the expectations of customers through the development of innovative services to pursue the quality of excellence and promote happiness of customers as a core value in order to survive and develop strategies according to the international standards for a strong and sustainable economy.

Bringing together service professionals and business leaders
regionally and globally together to learn from examples of global service excellence and share best practices

Conference Profile and Objectives

The role of modern technology is increasing day by day. The world of customer experience is changing! Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring the Customer Care Strategy is as powerful as possible in a competitive and digital landscape. The GCC region is moving away from traditional customer service towards a landscape of digital communication, self-service and artificial intelligence.

Based on the vision of developing the competitive services of call centres in the GCC countries and within the framework of supporting the pillars of customer care excellence and raise customer service standards to ensure high turnout rates, which reflects positively on the level of customer satisfaction.

Datamatix in partnership with its regional and international partners presents, “18th GCC Happiness and Customer Care Excellence Conference”, which comes within the framework of building an integrated system that looks forward to future services to enrich the experiences of the customers, in accordance with modern business models and technologies in the era of globalization and developing qualitative tracks aimed at promoting the best practices in the fields of customer care whilst highlighting innovative solutions that contribute to the development of competitive and economic advantages through advanced visions of government call centres and self service centres with the integration of advanced technologies of strategic importance, such as artificial intelligence, Internet of Things and Block chain technology.

Underlining strategies to delight customers from a global perspective in the Era of Smart Cities

14600
Attendees

10675
Nominees

2324
Sponsors

1695
Partners

1647
Winners

Managers and Heads of Departments from Government and business Organizations
Managers, Leaders and Executives in Customer Service, Strategic Planning & Performance Evaluation
Managers, Executives and Officials from Call Centres, Public relations and Consulting Firms
Managers and Executives in Institutional Communication and Customer Service Centres
Managers and Executives in Marketing, Promotion and Media sector
IT managers, technicians and employees in advertising organizations
Web Content Developers & Web Site Administrators

Demonstrate personal commitment to Service Excellence
Customer service excellence in the Era of e-Transformation
Strategies to delight customers from a global perspective in the Era of Smart Cities
Outline a number of business transformation strategies to deliver Service Excellence in your organization
Embed a culture of Service Excellence
Assess the service levels achieved in your organization
Other areas of importance in the framework of customer service excellence

The conference comes within the framework of building an integrated system that looks forward to future services to enrich the experiences of the customers, in accordance with modern business models and technologies in the era of globalization and developing qualitative tracks aimed at promoting the best practices in the fields of customer care.