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AK
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Day 1 - ( Tuesday, Oct 11, 2022 )
Day :
1
Time
Topic
08:00 AM
Registration, Breakfast and Networking
39
09:00 AM
Customer Care Excellence, Innovation and Knowledge Management in the Era of Artificial Intelligence
Practicing and Understanding the Innovation Strategy: Execution – Leadership - Enablers
Practicing and Understanding the Global KPI Competitiveness Criteria and Measurement Framework
Driving Innovation and Results-Based Organizations with Smarter Analytics
Driving More Productivity and Better People Engagement Through Innovation
Daily Knowledge Sharing Culture of a Country and Its Organizations
Knowledge Management Globalization and Competitive Standardization
KM Evolution: Data, Information, Knowledge and Implementation
Handling Metadata and Structured Documents; Business Intelligence & CRM
Collaboration Technology and Knowledge Management Integration
Explicit Knowledge and Tacit Knowledge – Characteristics and Sources
Dr. Usman Zafar
International Board Advisor | Public Speaker
09:45 AM
Fujairah Municipality - Modern Development and Innovation
Abdullah Al-Hantoubi
Deputy Director
Fujairah Municipality
10:30 AM
Government and Business Young Leaders and Employee Economic and Social Development
Startup Strategies
What exactly is a Startup – Strategies and Results
What’s the Difference Between a Small Business Venture and a Startup?
The Future of Startup in the Era of Globalization and the Fourth Industrial Revolution
The Future of Startup in GCC Region
Strategies For The GCC Startup
How to Build a Startup Ecosystem and the Role of Governments
Financing for Startups – How to Deal with the Risk Factors
Creating an Entrepreneurial Culture
The Future Startup Management Skills the Young Investors and Entrepreneurs Need
Things GCC Startup Leaders Must Do in the Next Era of Globalization
The Start Up Leader – Regional Examples
Developing Unicorns
Learning and Practicing the Globalization and Transformation
Learning and Practicing the New Global Economy Demographics
Hanane Benkhallouk
Founder of tawazoun and author of seeds of change
11:00 AM
Coffee Break and Networking
42
11:30 AM
Customer Care and Marketing Shift From Traditional to Digital
Navigating through Digital Disruption – DMCC approach
Mr.Stephen Kishore
Customer Excellence Director
DMCC
12:00 PM
New Directions of Customer Care Excellence Services
Customer Care Excellence Services in the Era of Artificial Intelligence
Customer Care Excellence Services in the Era of Internet of Things
Would Government and Business Customer Care Excellence Centers Replace Human With ROBOT
Government Customer Care Excellence vs. Business Customer Care Excellence Services
Would Customer Trust Robot?
Dr. Ahmad Tahlak
Chairman
LEVENBERT
01:00 PM
Honoring the Winners of the 12th Middle East Customer Excellence Award
01:30 PM
Photography and Media Meeting
46
01:40 PM
Lunch, End of Awards Ceremony and the Conference
47
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Event Agenda
AK
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Day 1 - ( Wednesday, Apr 05, 2017 )
Day :
1
Time
Topic
08:00 AM
Registration, Breakfast and Leaders Networking
39
09:00 AM
What are the Differences between the Two Concepts :
Customer Care Excellence Services
vs
. Customer Happiness and Positivity
Changing customer behavior from Customer Care Excellence to Customer Happiness and Positivity
Transforming from Current Customer Care Excellence Services to Customer Happiness and Positivity
Transforming the Organization’s Strategies to Customer Happiness and Positivity
Organization’s Framework and Methodologies & Strategies for Customer Happiness and Positivity
Customer Happiness and Positivity Strategies Implementation Process
Organization’s Change Management and Quality Management Strategies
Customer Happiness and Positivity Excellence Competitiveness Management
Customer Happiness and Positivity Governance and Standards
Sustainability and Challenges
Market Segmentation
Strategies, Methodologies and Techniques
Measurement criteria and Benchmarking
Marketing Strategy Framework and Mapping the Needs for Services
Employees’ Empowerment and Engagement in Providing Customer Happiness and Positivity Services
40
Dr. Ahmad Tahlak
Chairman
LEVENBERT
10:00 AM
Innovative Cities - Innovations Strategies for New Product and Service for Customer Happiness and Positivity
Innovative Strategies and Frame Work for New Product and Services
New Innovative Strategies for The Next Generation of Customer Happiness and Positivity
Framework and Innovation Process Implementations in Customer Happiness and Positivity
Building Profitability and Customer Retention Through Product and Service
Optimizing Customer Life Cycle Management
Innovative Cities and Customer Happiness and Positivity
Innovations Through Knowledge Management Strategies
41
Dr. Usman Zafar
International Board Advisor | Public Speaker
11:00 AM
Coffee Break and Networking
42
11:30 AM
Smart Diplomacy for innovative cities
39
Dr. Seppe Verheyen
Research Fellow
the Emirates Diplomatic Academy
12:15 PM
Corporate Communication and Media Department Customer Happiness and Positivity Strategies ( Panel discussion )
Building tomorrow's organizations media and communications technological needs
Integrated Corporate Communication Solutions: Staying on the Front End of Rapidly Changing Trends
Automation and Upgrading Strategy
Technological innovation and new media
Internet and electronic communication
Next generation citizens message delivery tools and technology
Online social media impact on government and corporate communications success
43
Dr. Ahmad Tahlak
Chairman
LEVENBERT
Ali Al Kamali
Managing Director
Datamatixgroup
01:00 PM
Customer Happiness and Positivity Excellence By Industry
44
01:30 PM
Announcing the Winners of the: 11th Middle East Customer Happiness and Positivity Excellence Award
45
Dr. Ahmad Bin Hezeem Al Suwaidi
Senior Partner
BSA Ahmad Bin Hezeem Advocates & Legal Consultants
01:45 PM
Photography and Media Meeting
46
02:00 PM
Lunch, End of Awards Ceremony and the Conference
47
Register Now
Event Agenda
AK
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Day 1 - ( Wednesday, Feb 03, 2016 )
Day :
1
Time
Topic
08:00 AM
Registration, Coffee and Networking
09:00 AM
Keynote: Competitiveness in Customer Care Excellence and Quality Management
Changing customer behavior and needs
Innovative strategies
Sustainability and future challenges
Transforming the Government and Business Services to Smart Services
Corporates' and organizations' transformational service framework
Implementing appropriate processes and strategies to manage the changes in consumer behavior
2020 Smart Government Customer Services Strategies
The strategies for exceptional customer experience
Customer Care Excellence Framework For Smart City and Smart Government
Market segmentation to build customer profiles and deliver a differentiated customer experience
New innovative strategies for the next generation of smart customer services
Product and Service Analysis
Building profitability and customer retention through product and service analysis
Ensuring sustainable improvement in customer experience and shifting customer expectations
Optimizing customer life cycle management
Global Customer Care Excellence, Quality Management and Competitiveness
Quality, strategies, methodologies and techniques for Smart Analytics
Customer care excellence, quality management and global competitiveness
Customer Care Excellence, Quality Management and Global Competitiveness
Marketing and modern communication and branding
Customer care excellence simplification strategies and frame work
Smart shared services in the era of Smart City
Suggested smart devices for providing smart services
Total people involvement – mapping citizens’ needs for the government smart services
Total people involvement - role of the government in developing eCitizens and eCommunities
Total people involvement - developing a marketing strategy framework for government eServices
Total people Involvement - investing in the future
Measurement criteria and benchmarks for the success and failure of using eServices
Dr. Usman Zafar
International Board Advisor | Public Speaker
10:30 AM
Customer Care Employees’ Empowerment and Engagement
Framework and implementations procedures Innovation in Customer Excellence Services
New innovative strategies for the next generation of smart customer service
New customer care products, services and developmental strategies
Innovative cities and customer care excellence
Meeting customer care excellence through innovation
Customer care excellence governance
Innovations through knowledge management strategies
Smart customer care through corporate knowledge management strategies
Dr. Ahmad Tahlak
Chairman
LEVENBERT
11:00 AM
Coffee Break & Networking
11:30 AM
Panel Discussion: Government, Business and PR , Advertising Agencies, and Media Partnership
Why most government, media and corporate communications advertising and campaigns fail
Should a ‘New Business Model’ be the next direction of PR and advertising agencies
New Innovations to restore consumer confidence
The threat of internet on GCC media revenue generation
Dr. Ahmad Tahlak
Chairman
LEVENBERT
Dr. Usman Zafar
International Board Advisor | Public Speaker
Mr.Hussein Wehbe
the General Manager for the UAE at Aramex
Aramex
12:30 PM
Transformation From Conventional to Smart Corporate Communication and Media Department
Developing an Smart Corporate Communication and Media Department Strategies
Building tomorrow's organizations media and communications technological needs
Integrated Corporate Communication Solutions: Staying on the Front End of Rapidly Changing Trends
Smart department Automation and Upgrading Strategy
Technological innovation and new media
Internet and electronic communication
Next generation citizens message delivery tools and technology
Online social media impact on government and corporate communications success
Strategic Communications: How to cut cost via Effective Communication
Mr.Stephen Kishore
Customer Excellence Director
DMCC
01:00 PM
Best Practices: GovMediasoft - Smart Corporate Communication and Media Department Software
01:30 PM
Announcing the Winners of the 10th Middle East Smart Government and City Customer Care Excellence Awards
01:45 PM
Group Photo Sessions and Media Interviews
02:00 PM
End of the Awards Ceremony and the Conference
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